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Shipping & Returns



Thank you for visiting and shopping at Following are the terms and conditions that constitute our Shipping Policy.


Shipment processing time

All orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping services & delivery estimates

Shipping charges for your order will be calculated as per purchase value.

Order value

Shipment cost

0 – 50 CHF

18 CHF

50 – 100 CHF

15 CHF

100 – 200 CHF

10 CHF

200 CHF -




 standard shipment services of the Swiss Post. 
The estimated delivery time is 2-4 business days.

Delivery delays can occasionally occur. ships to addresses and P.O. boxes within Switzerland.

Shipment confirmation

Shipment Confirmation will be sent from Lux Schweiz AG after processing your order.


Is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.



We currently do not ship outside Switzerland.
In case of international orders you can pick up your order at:

Lux Schweiz AG

Neue Winterthurerstrasse 30

8304 Wallisellen / Zurich, Switzerland

Tel +41 62 749 37 70

Fax +41 62 749 37 85

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.



Last updated 04/29/2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Lux Oesterreich GmbH
Attn: Returns
Concorde Business Park 1/B3/Top 31 
Schwechat, Austria, 2320  
Return shipping charges will be paid or reimbursed by us. 
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
If you have any questions concerning our return policy, please contact us at:
+43 1 706 425 234